Refund & Exchange Policy

Last updated: May 2026

At Lava Glow Skin, customer satisfaction is important to us. Please review our return, exchange, and refund policy below.

1. Exchange Eligibility

We offer exchanges within 14 days of delivery for eligible items.

To qualify for an exchange:

• The item must be unused and in its original condition.

• All original packaging, labels, and accessories must be included.

• The product seal or protective wrapping must remain unopened.

• Proof of purchase is required.

2. Non-Eligible Items

The following items cannot be exchanged or returned:

• Opened or used skincare and personal care products.

• Items damaged due to misuse, improper handling, or storage.

• Products returned after the 14-day exchange period.

• Gift cards and promotional items.

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, you must contact us within 48 hours of delivery to be eligible for a replacement or refund.

After verification, we will provide a replacement or full refund at no additional cost.

4. Refund Policy

Refunds are only available for:

• Damaged products.

• Defective products.

• Incorrect items received.

Approved refunds will be issued to the original payment method within 5–7 business days after review.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

6. Contact Us

For any questions regarding your order, please contact us at:

Email: support@lavaglowskin.com